Returns

General Return Policy

It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately by e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (Shipping and handling charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see “RMA procedures” below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number:
   All returns must have a RMA for processing. Please e-mail
   us at info@hp-laptop-battery.net to obtain approval as well
   as the RMA. RMA are only valid for thirty (30) days (postmarked
   by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be
   clearly displayed on the return-shipping label of the package.
   Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned
   within thirty (30) days after the issuance of the RMA. Packages
   received after the 30th day will not be accepted and will
   be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

Warranty and Return Policy

1. Unless otherwise specified, we warrant our products for 1 year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective product(s).
2. After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
3. Unless otherwise specified, the warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
4. For battery packs or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.
5. For battery packs or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
7. If you have changed your mind and want to return the items for a refund, you can contact our Customer Service Department via email to obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. For items returned within thirty (30) days from purchase, arrangement can be made for exchange, credit or refund at our discretion. A product returned for refund or exchange MUST: be 100% complete and undamaged, contained in original packaging, including all manuals, blank warranty cards and other accessories which you have purchased from us. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including shipping and handling costs).
8. This warranty does not extend to devices, such as computers or cameras, that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

After we issue a refund authorization to the bank, credit will appear on the customer’s statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Return Contact E-Mail:

info@hp-laptop-battery.net

It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.